What to do when disloyalty becomes the norm

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To make things clear, I'm not going to talk about marital disloyalty. The issue to deal with today, very worrying from the perspective of branding, is disloyalty towards brands.

A few days ago I read a preview of the new Nielsen’s Global Consumer Loyalty at Pressroom they Nielsen Europe. I'm translating the most significant data I've found, and I'll relate that data to those of Edelman Trust 2019. The aim is to better understand that disloyalty is a problem for many companies and an opportunity for others, and also to glimpse whether personal recommendations from employee to consumer could change this trend.

If you do not have much time, I'll explain it to you in a minute in this video:

Growing disloyalty: a 92% of consumers are disloyal to their brands

Marks Nielsen Infografia Disloyalty

Download graphics from the complete Nielsen Inc in this link

In other words, only 8% people are considered loyal to their brands favorite, according to the study referenced Nielsen. The fact is global, in Europe and America the figures are less dramatic, but…

Don't you think that's crazy? As an ex-advertiser I can't stop thinking about how badly advertisers and agencies are going to be going through right now. Achieving brand loyalty was ALL in advertising in advertising, the ultimate goal.

We like to try new things: a principle of disloyalty?

The report notes that a 42% of consumers around the world say they love trying new things and almost half (49%) of consumers - although they prefer to stick to what they know - - can be moved to experiment..

The question here is whether this is a problem of disloyalty. I rather see an oversupply. And an ease of acquiring goods and services not seen to date. Joe Ellis, Senior Vicepresidente at Nielsen Consumer Insights, calls it "the Amazon effect”. Now we can shop online and receive an order in 2 hours at home. Trying new things is easier than ever.

And perhaps the most well-founded fear: Actually indifference means that very few brands (Coca Cola, Nike, Apple) are able to keep more consumers. Keep an eye on the facts: only 28% consumers are influenced by the fact that a brand is known, recognized and trusted.

Are disloyalty and distrust related?

I wonder. Trying to relate two studies to such different bases and methodologies as Nielsen and Edelman Trust 2019 can be perverse on my part. But there's no doubt that we're more loyal to the brands we trust.

Perhaps one of the problems is that outbound advertising, that of interruption, that witch hate, us away from brands, not about us as two decades ago. Advertisers and agencies are seeking new formulas inbound, with compelling content not to interrupt but we reach virally, Recommended by our peers.

The companies find it difficult to quit repetitive advertising and put their people in charge of providing trusted brands

The study Edelman Trust 2019, I tried a few months ago with the article "Confidence slight recovery"It shows more optimism than Nielsen. being confidence in tatters in countries like Spain, for example, we see that positive technical experts and employees of companies are trusted drivers natural.

The companies find it difficult to quit repetitive advertising and put their people in charge of providing trusted brands. I tried the theme "Hello Business: Do you notice that your People are your Brand?"The article was very successful in areas RR.HH, but rather lacking in responsible marketing and communication. Damn fear…

brave professionals seeking

I understand you, marcom. You have hired a good agency. Have a reasonable budget ... Why take chances with experiments with ROI farthest, not only depend on your department? Let's face, that's getting into trouble. That's why I suggest that you take the reins of this and Plantées a pilot what can go wrong?

Precisely programs Employee Advocacy are for this, so you put your value influencers house, to bet on the quarry before hiring famosillos that any day you leave to go to a competitor brand.

If disloyalty becomes the norm, bet the only ones capable of restoring confidence to place, and they work a few meters from your table: Your co-workers.

Cover Stock Photos from TukkataMoji / Shutterstock

Personal storytelling: How far should I expose myself in social networks?

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I often ask myself, how far should I expose myself on the Internet, on social networks? As the singer Alaska said in her most memorable lyrics who cares what I do? who cares what I say?

If you have just a minute, here's a video summary:

Disadvantages of exposing me, the negative side of personal storytelling

I'll be direct: exposing myself is tantamount to undressing. At least in a metaphorical sense. It means revealing moments of my life that perhaps many people do not know. It means showing vulnerabilities, fears, doubts, failures, weaknesses. Yes, exposing myself requires courage .

Perhaps for those of my generation, exposing myself is unnatural. They told us to be discreet, that information is power, and that it had to be managed well. The children of the Cold War grew up with spy movies. The spy was no more than someone who knew how to obtain information at the risk of his life for it. Well, and it still is...

Let me expose bare to troll attacks, Data hunter, advertising algorithms, the same public administration, CEO of social networking without scruple to trade with private data.

Advantages of exposing myself, a way to accelerate empathy

Yes, exposing yourself - properly -- also it has its advantages. It means transmiting personal values, communicating the personal story. Explaining a lot of why, a lot of hows, a lot of whats. Make it clear whether we will fit in with one project or another, with one team or another.

The big question that comes to mind to stage the advantage of exposing me is this: Why should you trust me if you don't know what moves me, what makes me get out of bed every day? Professional relationships no longer only revolve around a value proposition, there is a human being behind it with a purpose and values that act as pillars.

I have been a naive for a long time; and possibly that will accompany me until the end. For years, I have relied on people guided solely by their skills. And I haven't always been right. Now I'm clear. I buy your personal story, your emotional DNA, your way of seeing the world and wanting to change it. Your way of understanding others. And I hope you do the same with me..

Who cares? Maybe people like you or me

As Sting says, "sé tu mismo, no importan lo que digan” (be yourself, no matter what they say). That way you will connect, you will transmit confidence. Another question is how to expose me. I would say that dozens of selfies in the WC don't matter to anyone. Neither the chronic jinx, the pathological pessimist or the one who replicates what others say without proposing a story and a proposal of his own. Working on the personal story is a nice challenge. I invite you to share it.

Photo by Glen Carrie on Unsplash

PD: Manuel Miguel Hernandez to always Pujadas

Today I learned that he died Manuel Miguel Hernández Pujadas, Coach, consultant, University professor, mentor, adviser, change manager, communicator and strategist. I met him at 2016 as one of the speakers of TEDx Lleida. We shared stage, nerves and laughter.

I can only tell you what you said at the end of your talk, "May the Force be with you". And I can do more, leave here your legacy in the form of a talk about the secrets of good communication. Have a good trip, my friend!

Hello Business, Do you notice that your People are your Brand?

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Well, that's the way it is: your people are your brand. An advertiser says so. The data do not lie: Only 33% of consumers trust brands. Instead, a 90% of the same consumers trust on peer' recommendations (source: Nielsen).

If you have just a minute, In this video I make a summary (in Spanish):

The Mad Men era is over

Many ask me if the agencies were like this, as in Don Draper's fiction in Mad Men. Advertising agencies were very important at that time and until the end of the 80. The reason is that they were providers not only of creativity, but also of research, marketing (many companies didn't have that department then), strategic planning, media buying ... As you see, nothing to do with what they are now, basically creative and strategic "boutiques".

And now advertising is something our millennials skillfully avoid. They use AD blockers, don't watch conventional TV, few listen to the radio and basically consume the Internet without barriers. More info in the study SmartMe Analytics of IAB Spain.

That's right, the Mad Men era is over. Now agencies are looking for alternative formulas to traditional advertising, to that which interrupts what we want to see, read or hear.

People trust people. If it seems logical to you, why don't you apply it?

The Edelman Trust study our top trusted sources are people like us, business technical experts and academic experts. .

So, why do many companies insist on "drilling" us with old-fashioned advertising, with unlikely testimonials (I guess you don't think Rafa Nadal really drives a Kia), with unbearable messages inserted in YouTube videos, with long boring newsletters with corporate blogs that aren't signed and don't admit comments, with the same false corporate values devised by a great consultant, ...?

Is it so difficult to humanize our relationship with the market? The market, according to the Cluetrain Manifesto, is made up of human beings, not demographic sectors. And businesses are made up of people, not demographic sectors. It is crystal clear… The Pope is Catholic: Your people are your brand.

company and brand ambassadors

Empowering your people is vital, that should be the strength of a brand, of a company

There are many companies that are dedicated to creating applications for employees to share corporate content on their people networks. This is good business. But that's not about asking your people to share content. A good internal brand ambassadors program (employee advocacy programs) requires empowering (You do not know how I hate that word) the in-house professionals.

If a company asks me to share content created by someone without a name, why should I? What's in it for me?

Many entrepreneurs are afraid. "If I empower my people, they will take away my best professionals," they say. Of course. And if you don't empower them, they will stay with you forever. There's no choice, it's not just about getting employees to amplify the brand message. It's about giving them tools to understand the purpose and values, to make them their own, to manage their personal brand, to collaborate on the content each brand creates,… Do not forget: Your people are your brand.

Your people are your brand. It's your turn to move

In this game, In this game, if everyone doesn't win, no one wins. You can't ask without giving.

If you want to know more about how to successfully run a program of internal brand ambassadors, , invite you to subscribe to this blog and as a gift you get an ebook that explains it from top to bottom. Have a happy week..

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I subscribe to this blog and after confirming the subscription via email I will immediately receive the free download of the ebook "Employee Advocacy: The Power of in-House Brand Ambassadors" (in Spanish).”.

 

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Photos: Frank Mckenna & Burst in Stocksnap

Your digital identity is not created, it reflects

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I try here digital identity from the point of view of our your personal brand, no techniques to verify our identity on the network. This, so, will focus not record, key, blockchain ... Va identity and the metaphysical sense with career-related.

Clarified this point, I must confess that this post is the result of fatigue in reading and rereading articles about us incessantly to "create" our digital identity.

If you do not have much time, Here's a video-summary 1 minute:

personal brand is perceived identity, for oneself and for others

Do not forget that our your personal brand It is something that we, not to believe. Creating a brand is in the field of branding, and If you create a personal brand from scratch, It will be the mark of a character.

Therefore the identity is already, it already exists, is there, It is perceived by one and others. And digital is a means, as it is the real world of atoms, meat and bone.

There are businesses like Amazon have created their identity from the digital and then are reflected in the real. But we're not business people. Our identity is, or should be, a.

Reflect the identity in the digital environment is difficult, but we did not start from a blank page

formations, Many people ask me why not just give a button to move to the digital world our identity? I also wonder I. But that's how it is, a button is not enough. Have to work.

The advantage is not to create that digital identity, must reflect it. Creating it means we would be manipulating or falsifying reality, creating an environment Matrix. Here it is what is to be as faithful and authentic as possible.

If a person projects a different image in the digital environment that projected in real life, You are misrepresenting your personal brand.

3 Key steps to reflect your real identity digital identity

  1. Show yourself as you are
  2. Show yourself as you are
  3. Show yourself as you are

What do not expect it to be so simple? Well it is. Maybe you need an expert to help you to launch digital environments: social networks, web, blog, or, Working in the cloud, productivity applications ... Outside the technical aspects, otherwise called coherence.

Some time ago I wrote a post titled Show yourself as you are, in person, paper and online. So that the paper is patient is not true. If you lie on a CV, you expose yourself to no more opportunities to deliver your CV. It's like lying in an interview. It's like lying in "digital". Remember, your digital identity is not created, it reflects.

Kitten mirror photo by Eve Studio on Shutterstock.com

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I'm sure you will, as I include the exclusive gift of a free ebook on employee advocacy programs to all subscribers. As the offer is limited, I encourage you to take action.

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I subscribe to this blog and after confirming the subscription via email I will immediately receive the free download of the ebook "Employee Advocacy: The Power of in-House Brand Ambassadors" (in Spanish).”.

 

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Politics, Religion, Sports, Sex: PRSS and #PersonalBrand

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For some time now I have been reflecting on whether politics unites us or separates us, if religion unites us or separates us, and the same with sports and sex, the group I call PRSS.

What do you think? Do the PRSS aspects unite us or separate us? And what does that have to do with our personal brand?

If you have little time, I invite you to watch this one-minute video (in Spanish):

PRSS: Politics, religion, Sports and Sex, they all belong to beliefs, affiliations and values

Indeed, political, religion, Sports and Sex (PRSS) belong to our group of beliefs, affiliations and values, for that reason they unite us, and for that reason they separate us. The problem with this is that politics as well as religion and sports as well as the treatment around sex become polarizing (or you're with me or against me) and discrimination factors.

If we add the race SDNP, which is neither belief nor value, we would have the answer to most of the conflicts on our planet.

Throughout history, there have been many wars caused by territorial (political) and religious disputes. And many people have been killed because of sports affiliations or mistreated and killed because of sexual discrimination.

#Politics "There is only one rule: hunt or be hunted " Frank Underwood in House of Cards

In politics, the centre seems to have disappeared, and the world tends to polarise towards extreme positions. Hunting or being hunted means that there is no place to flee, hide or be a gun maker, only to be an executioner or a victim.

"Healthy" political discussion is giving way to silence or confrontation between equals. On a personal brand note, it's not forbidden to talk about politics, but to ask these questions:

  1. Am I respecting the opinions of others, even if I don't share them?
  2. Does what I'm about to say, share, or comment bring anything to anyone?

Investing those 10 seconds in the answers to these questions can be the salvation to a disciplined dismissal, to the end of a professional career or even to being expelled from a forum or social network.

#Religion Believer and non-believer are human, they deserve great respect. Dalai Lama

With the second SDNP, the problem, in my view, is that many religions are exclusionary, not inclusive. I was educated in the Catholic religion, which for centuries was exclusionary, and now has evolved and respects other beliefs. Unfortunately, there are still many exclusionary religious currents.

Of course, we can speak of religion but with the two premises of the Dalai Lama:

  1. Respect those who believe in other religions
  2. Respect those who don't believe in any

Nietzsche prejudices

#Sports In football everything is complicated by the presence of other team. Jean-Paul Sartre

The first "S" in PRSS cannot be applied to all sports. Fortunately, fairplay prevails in most sports. Golf, tennis, Athletics, motorcycling, skiing, rowing … In others, unfortunately, affiliations can be extreme, especially in Football, basket, baseball and some others.

Extremism is often due to local rivalries. The "derby" between the two major cities pits clubs, but also citizens.

On a personal brand note, it is advisable to act with a certain amount of common sense:

  1. Of course we can celebrate our team's triumphs, but without humiliating the other
  2. As a fairplay, we will break new ground if we are able to congratulate the opponent when things are going well or encourage him when things are going badly.

#Sex What a sad time! It is easier to disintegrate an atom than a prejudice . Albert Einstein

The 2nd "S" of PRSS is not a belief, nor affiliation or value. And dealing with sex issues is delicate, because it can discriminate. Social networks are in charge of censoring- sometimes exaggeratedly - the photographs they consider "unseemly".

And the networks themselves can not control certain forms of sex discrimination, referring to groups such as LGTBI (Lesbians, Gays, Bisexuals, Transgender and Intersex). And also the heterosexual collective.

Prejudice is based on issues related to sex, so the personal brand would be about:

  1. Recognising the right to honour and privacy
  2. Respect anyone regardless of their status

The Robbers' Cave experiment

A few weeks ago I addressed the subject of social influence with Solomon Asch's experiment on social conformity.

Continuing with the topic, and related to what this post about PRSS is about, I leave you this magnificent video with an experiment by one of the founders of social psychology, Muzaffer Sheriff, called "The Robbers' Cave experiment".

What do you think? Are you surprised? After watching it, don't you think that flags separate us? Don't you think that symbols, filiations, some cultural beliefs act as prejudices?

Be very careful about PRDS politics, religion, sports and sex. Especially in print media (and that includes Whatsapp, Messenger, in addition to social networks). Your personal brand is a result of what you do, but also what you say, the way you say it, who you say it to, and also what you keep quiet about.

 

Angry man photo by Alphaspirit on Shutterstock.com

Is this a good time to subscribe to this blog?

I'm sure you will, as I include the exclusive gift of a free ebook on employee advocacy programs to all subscribers. As the offer is limited, I encourage you to take action.

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I subscribe to this blog and after confirming the subscription via email I will immediately receive the free download of the ebook "Employee Advocacy: The Power of in-House Brand Ambassadors" (in Spanish).”.

 

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Employee advocates: the secret of trust

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Guillem: Let me ask you a question, Nancy: Who you trust more, In a influencer you recommend a product or service, a convinced user, or the expert who created it thinking of you (Employee Advocate)?

Nancy: good question, Guillem. For me the ideal is the combination of "Brand lover "o"Brand advocate" with the most knowledgeable and expert of that product or service, what we know as the internal brand ambassador or "employee advocate”.

Guillem: For easier understanding about the different profiles, let's define better the motivations, behaviors and communication skills of each group of brand speakers.

If you do not have much time, We invite you to view a summary of this post on a one-minute video.

The three types of brand ambassadors

External brand ambassador 1: the influencer profile

You can represent a brand, always in exchange for financial remuneration. his communication range It is important, as they are often people with strong level of influence and with very large communities. They are attractive to brand. maybe his weakness is his lack of service or product. David Ogilvy said "the consumer is not stupid, is my wife", and consumers are increasingly better informed and to be convinced by someone solely because of their fame.

External brand ambassador 2: the brand lover or brand advocate

Unlike the previous, their motivation is the positive experience with the brand, product or service. They are convinced that is the best brand, recommend it naturally your friends, family, colleagues… They are gold for brands, sometimes they are not easy to identify because they use more word-of-mouth, and They do not always use social networks to project its recommendations. Their communities are small (compared with the influencer), but its credibility is high, and make more than influencers.

The employee advocate: In-company brand ambassador

It is the domestic brand ambassador. The internal brand ambassador is a professional profound knowledge Product or service. Is the technical expert, a profile that includes R & D, marketing, sales, production ... and who knows more than anyone the benefits of using the product or service. They are influencers qualitative and experts, their communities are small, but its ability to multiply the scope and "engagement" of corporate communication is proportionally the highest. Are nurses and hospital doctors, are the engineers and mechanics of a car model, It is the designer and the guide of a tourist route, He is the architect and real estate specialist retailer. About his technical knowledge, others for their knowledge of the motivations and needs of its customers.

Your first customers are indoors

So says Richard Branson: the first is the one who convinced tested and improved the product before releasing it to the market. Y that is the maximum transmitter public trust, above advertising, public relations, promotions. The person-to-person communication is unbeatable. And there is now the perfect ecosystem for an insider, a internal brand ambassador, contact a prospective client out, talk you, reassure, will ensure your decision.

El ebook “Employee Advocacy: The power of the brand ambassadors of the house "is here

Nancy: Guillem, What information gives us this free ebook we have worked together since Integra Personal Branding with you?

Guillem: after a Foreword and one introduction, We can get into the context which favors the implementation of programs Employee Advocacy, with clear statistics. Then they analyzed one by one advantage of these programs for professionals in the organization and the brand name of the organization. Follow the content program, in a workshop of between 12 and 16 Hours of duration. Analyzes key data on the ROI or return investment. And ends with the keys when, how, where and who you can implement programs.

Nancy: Plus is free, you need only subscribe this blog using this form. that subscription, Besides this free ebook, will provide in the coming months new content on specific cases, Training formats, Main applications monitoring and much more. If you're in America, Also you can subscribe to Blog Integra Personal Branding and you will receive the same free ebook.

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What's your best brand asset?

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What is a brand asset?

Actually you are your most important brand asset. An asset that nobody can take away. Your knowledge, skills, performance, looks and experiences you make you a single person, unrepeatable.

But do not be fooled: Personal branding, managing your your personal brand Is NOT about finding your best YOU. That's a very nice phrase, but unrealistic, or at least incomplete. It's about finding, developing and making visible your real YOU. And measure it. And modify elements of your strategy as needed.

If I had to list here my resume of mistakes, I would need an ebook. And almost always these errors have come from self complacency, sometimes to believe that a pat on the back or like on a social network could be assimilated as signs of success.

What do you want your brand assets to represent ?

As mentioned, your brand asset is YOU. Now you need to do an exercise in empathy to understand what positioning, the brand territory you want to occupy in the minds of your stakeholders.

I emphasize the word "brand" for something important. If only you embrace a proposed generic value, not unique, you're closer to represent a product that an active brand. I always like to remember the old definition of brand used by most advertisers: unique value proposition.

If you bet on functionality (hard skills) not related to emotional intelligence skills, you just compete by price. Low price. We are always willing to pay more for a brand, its field of meaning is very rich, and it solves rational and emotional needs. Ask yourself if you meet these types of needs, and if you do differently: you've identified your value proposition.

Surround yourself with unconventional people

If you surround yourself with gray people, you will not be better than those people, you will be gray. Jobs told the Stanford students "Stay hungry, Stay foolish". I could not agree more. Only curiosity and desire to try new things save us. And the gray people are conformist, who prefer to live in a safe mediocrity to risk and go every day the roller coaster of life.

It has always been my best when I have met with exceptional people. They spread curiosity, enthusiasm and a point of madness.

Do not ask those people what they do, asks how and why they do. Ask them for their purpose, looking for that utopian side, irreverent it is having an impossible dream and go after it. Their brand asset will be yours. Someone said we are the average of people we dealt with. I do not know how much truth is there in that, but just in case, better surround yourself with people who are paid to my insight of the value proposition: “If you don´t add value, you don't matter”.

Tomatoes images by Ed Samuel on Shutterstock.com

Personal Branding news on books

We are having an unbeatable 2019. First it came Andrés Pérez Ortega with his fifth book “Monetízate” (Alienta). Then it followed Eva Collado with his second book “El Mundo cambia, ¿y tú?” (Alienta). And now I am pleased to announce the imminent release of the second book of Ami Bondia “Mundo de Valientes” (Círculo Rojo) and the third edition (Not just printing) which was the debut of the mother of the personal brand, Neus Arques, with his “Y tú, ¿qué marca eres?“(Alienta).

Mundo de Valientes And you what brand you are?

Personal Branding World, the personal brand specialists GeoLocator created by Fran Segarra

My friend Fran Segarra had a great idea: put on the map to personal strategy specialists worldwide. A complex task “non stop”, but very useful to know where “the tribe” of personal brand is placed. A great post I invite you to read and “manipulate”: Personal Branding World.

Personal Branded Content as personal brand culture

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Lets start by the beginning, what's branded content?

The Branded Content is considered a marketing strategy based on creating content sponsored or produced directly by a brand.

It is not something new. In the years 30, before the advent of television, brands such as Procter & Gamble sponsored radio programs with tips for housewives. The result was brilliant for the brand… and consumers. Other historical examples of Branded Content are the book Guinness World Records, Actually Michelin guide…

Of course, in the digital and ad saturation age, the Branded Content It is acquiring an extra dimension. A good recent example is the space jump Felix Baumgartner / Red Bull already covered in this blog some time ago with the post The most watched ad in history is not an ad. Goodbye, advertising.

Are we sure that the Branded Content is marketing?

Few days ago I read a fantastic article from Patricia Weiss on Branding Strategy Insider that caught my attention. Weiss questioned the Branded Content as merely a marketing strategy. Instead, the expert believes that this is a mindset (mentality) that builds brands, transcending marketing.

One thing is certain, the Branded Content explicitly does not sell and does not hide corporate brand messages. These are stories about people who connect emotionally because our values ​​related revolve around aspects, goals…

Perhaps a new form of storytelling?

The part I like more on Branded Content is that many of the stories we're seeing are aligned with with a purpose, and notice the coincidence: It is the brand purpose. I think today is key that both trademarks as every personal brand has worked extensively the purpose.

Everytime a trademark promote a purpose such as being market leader, a kitten dies. The same happens when I ask a person what their purpose is and tells me “earn money”. Something as serious can not be instrumentalized in this way. We talk about a utopian dream, a vision, the reason of being (Ikigai), or our "why".

And that brings us to a new narrative that can transcend the marketing and become a brand new culture, either corporate or personal.

And what about the Personal Branded Content?

Many of the professionally shared content could be included in the personal marketing, or if you want Personal Marketing Content. -The intention is to sell directly or indirectly- our services, our products. When it comes to position ourselves as specialists (experts, if you want), this is Personal Branding, and the key here is involving others as supporters of our professionalism.

I don't deny that some of the articles in this blog -very few- have this intention. But if each item was personal marketing would end up hating readers, and this could be boring even for me.

I think there is a part of research and altruism necessary in the content we share. And that's what we call the Personal Branded Content.

Thinkers & doers

As my colleague and “thinker” Arancha Ruiz says, in every professional sector there are thinkers and doers (pensadores y hacedores). Of course, there are also hybrids that combine both profiles (I consider myself one). But you are more than one or the other, If you have identified a way you can generate short stories to transmit.

The big brands are doing a good job providing us with stories that connect human values. And as humans we have the opportunity to open our secret passions box, hobbies… stories to show how we are, what are we doing to improve the world and what really matters.

grelatos

Relevance, truth and meaning

Resuming Weiss, the story of your brand integrates three essential boosters: relevance, truth and meaning, and it is always oriented people, not products or services. The hero and heroine are others, not you.

An example of Personal Branded Content are the series of photographs with story that many igers (Instagramers) they give altruistically and cheer us on. Recently, I decided with my passion content: historical photography. I created a hashtag called #GRelatos and every day I tell a little story about a photo that has left mark.

We must change our way of thinking: the Brand Content is not a discipline, or a department. It is pure brand culture. And it's also personal brand culture.

Today, 17 of March, St. Patrick is my birthday. I'll drink a Guinness. Have a nice week!

Cover image by HowLettery on Shutterstock.com

#TEDxEixample19: the moment of truth

This week will be the first event TEDxEixample. As a volunteer member of the organizing team'm more than proud of the work that is being done, under the inspirational thrust of Pau Samo. Thanks Pau, Ana Reyes, Robert Ferrer, Carmen Gibert, Rubén G. Castro, Helena Casas, Alba Espejo, Eva Soto, Irina González and Oscar Martinez! The 22/3 it will be a great day.

You are on time, I think ten or twelve remaining tickets. The tickets can be purchased here.

speakers TEDxEixample 2019

Our way of writing reinforces (or destroys) our personal brand

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I read a while back on the blog Dan Schawbel that all our emails, messages and other writings become key elements to strengthen our your personal brand. I would add that these elements can also damage our personal brand. We never know who will end up reading it, so you better make sure that we are on the right track.

Writing strengthens our brand. Keys:

The shorter, is better…

The more simple and brief, better. More than once, after writing a phrase we say "What I'm meaning is…”. We must avoid complexity, try to be as clear as possible. The use of assertive language It is essential to our way of communicating. In a world where attention economy sets the tone, best to avoid circumlocutions.

Lets anticipate questions and make answers easy

People are busy. It's not so difficult to add document links, refer to specific dates, provide data. Attach documents in universal formats (Maybe a .PDF a .docx). That will save a lot of time to others.

I am very grateful that when I call for a meeting, or videoconference call me several well explain the objectives of the meeting and would provide the necessary background information.

Let's aboid mistaqes taht make us seem dumbs

It hurts, doesn't it? It's not that hard to review a text, use a concealer (They are free). It takes a few seconds to check a text that has passed through a corrector.

To e-mail includes free correctors (like GMail). Make some mistakes is human in a long text, but wrong in a headline, a brief bio on Twitter or Instagram, It implies sloppiness, you have not even read what you've written.

Count up to 100

Reflect before answering a complex email. One of the virtues of a professional is the ability to remain calm. If we receive an email unpleasant, you have to think a bit. First of all, sports.

You have to let tempers cool and not create negative labels. In addition, emotions can be misinterpreted. In these cases, written appeal should be the 2nd option. It is always better face to face or, if there is no choice, a phone call.

Communicate frequently

It is very interesting to send messages thanking just after meeting new people. Ask questions to our colleagues, bosses…. Provide useful items to our colleagues, customers, contributors…

Finally, you see that it is common sense, absolute sense. I recently found a restaurant slate in text 15 words containing 8 misspellings. That tells us a lot and bad personal brand owner of this restaurant. In addition to misspellings, the text does not make sense, not know where the starter, the second or dessert. You may eat well, but surely we avoid an intellectual discussion with the author of the copy. Write reinforces our personal brand… or destroys it.

Girl photo by The Everett Collection on Shutterstock.com

Few days left for TEDxEixample 2019 Do you have your ticket?

The next 22 March will take place in Barcelona the first edition of TEDxEixample 2019. More information on the webpage www.tedxeixample.com. If you do not have clear why go here I give you nine compelling reasons:

speakers TEDxEixample 2019

Imagine being someone else for a week

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Yes, I know. Be someone else for a week it is crazy. And for one day, and for a few minutes too. But imagine how easy it would be to understand the motivations and problems of others. Imagine how you would empathize with someone else.

You are right, You may be someone else

Not physically, of course, but culturally, socially and politically, ie from the identity, we could be someone else for a while. Genetics is not everything. People who are born in a place with a certain culture and customs have finished adapting other after emigrating to another land.

Certainly you know cases of English parents who have adopted Chinese children in which just watching many features of the adoptive parents in children.

Believe me, I'm not pretending you to be someone else different than you. That's it, as you know, It has little to do with your your personal brand. It is to understand how others think from a privileged view, yours.

I can not be a woman for a week, but being Basque for a week

Physics does not allow me to be a woman, or another race, Animal species or other. But culture and society itself. This idea, stupid and absurd time until you achieve the first follower or investor willing to follow, was born last Friday in Gipuzkoa, Euskadi.

On Friday I was at an event on tourism masterfully organized by the Provincial Council of Gipuzkoa, Libe, Oianko. Following presentations by Denis Itxaso (Deputy), Blanca Zayas (TripAdvisor), Olga Villacampa (Noema Consulting), Inge Sáez, Nilton Navarro (Infojobs) and myself, Juanjo Azcarate (CCC, Incipy, Womenalia…) joined us at a round table.

Azcarate wanted to provoke the audience suggestions for ideas to innovate in a sector such as tourism projection. More than ideas, questions arose, which it is also important. Curiosity killed the cat, but to us it makes us grow. Suddenly, I made some storytelling with a unique tourism promotion: “Giputxi for a week” or guipuzcoano for a week. A gastronomic tour, cultural, rural, production, political and, above all, social by small and very powerful Gipuzkoa and its people.

Empathy fix many of the problems of this world

Surely if we could be another person from another culture for a week, We would understand his reasons and we could empathize with their needs. We would no fear of war refugees, people fleeing poverty. We would understand the motivations of people with different beliefs to ours (policies, religious, sports allegiances).

What if suddenly my stupid idea had its first “follower” and come true? Tourist itineraries could prepare environments that exceed the damn pyramid Maslow. I explain: It is well to travel just to see beautiful places, try unique dishes, I want to travel to meet people different from me, get drunk their culture, your ideas, their reasons. I can not think like them, but I can understand why they do what they do, They ask what they ask, or love and love.

How a movement is created?

To show you the importance of the first “follower” I leave one of the shortest and bright TED talks of all time, Derek Silvers in the 3 minutes “How to create a movement”.

Did you like it?? It is single minded, easy and well documented. And speaking of TED, you still have time to purchase your ticket for the TEDxEixample next 22 March in Barcelona, Antiga Fàbrica Damm.

The poster deserves, trust me. It will allow you to be someone else for a few hours

speakers TEDxEixample 2019

Cover illustration by Melitas on Shutterstock.com